Online booking
Define the details you need, your available hours and your booking rules. Customers can choose a time and submit a booking from a phone or computer.
Hong Kong businesses · Booking & follow-up
A time in the diary.
A clear next step.
When enquiries sit across messages and forms, it is easy to lose track of who has replied and which booking is confirmed. We help organize online booking and the steps that follow, so customers know what happens next and your team knows who takes over.
What we set upPut the booking and the follow-up in order.
Confirmation and team notifications
Make the difference between a received request and a confirmed booking clear. Set up the appropriate messages so the responsible colleague knows what needs attention.
Connections to your existing tools
Review your calendar, spreadsheets or CRM. Then confirm which information can connect, which direction it can sync, and which steps need someone on your team.
You can start with one booking workflow. We check each proposed tool connection and notification channel when agreeing the scope.
A live overseas project
Amex Roofing
California, USA · Roofing company
The bilingual website we built lets customers read about roofing services, enter their property and contact details, and choose a date and time slot to request a free roof inspection.
This project shows how service information and a booking form can work on the same site. Your booking rules, notifications and tool connections would be planned around your own business.
View the English websiteShow us how you handle enquiries today.
You do not need a lengthy brief for the audit. Your current website or form, plus a few details below, gives us a useful starting point.
- Your booking arrangements
- The services people can book, available hours, appointment lengths and whether a person needs to confirm each request.
- Your tools and team
- The calendar, spreadsheet or CRM you use now; who receives notifications and who replies to customers.
- Customer details and messages
- What you need to collect, what confirmation messages should say, and which follow-up needs the customer’s agreement first.
What affects the cost?
The number of booking workflows, systems to connect, data to organize, and the scope of notifications and ongoing support. Third-party tools may charge separately; these costs are identified when the scope is agreed.
What we check before launch
We confirm each tool’s features, permissions and limitations before connecting it. After setup, we check availability, forms, confirmation messages and the steps your colleague takes over before launch. Enquiries outside the automated flow still need a person responsible for them.
Where does follow-up get stuck?
Let’s look at your current process and decide what is worth fixing first.
Book a free audit
Or email team@reachspan.ai